MainStay Suites MSP Airport - Mall of America

Would never stay there again

Pros: Location Cons: Not clean at all, saw bugs in bathroom, paper towels empty, fire alarm going off when we came in the room

It was terrible… I would never return there.

Pros: Almost nothing. Cons: My room was sparse, down a long cluttered dark hall and noisy. The bed was small, the floor cold and dirty. There was not even a chair or anywhere to invite a friend to come wait while we got ready. It was just me… one person.

Makes traveling a joy

Pros: Great location, outstanding shuttle crew. Clean Cons: N/A

Good on the outside not so much on the inside

Hotel looks great from the outside but not so much on the inside especially when you get to your room it look like somebody had a hair coloring party in the bathroom the countertops are all stained with red and white what appears to be hair dye there is what I hope is melted wax all over the nightstands and counters in the kitchenette and in the bathroom and there is a slight smell of urine close to the bathroom kind of nasty

—The check-in process took 30 minutes, why? —The ice makers on floors 2, 3, and 4 did not work

—The check-in process took 30 minutes, why? —The ice makers on floors 2, 3, and 4 did not work. No ice available. —In a room overlooking the parking lot with bright flood lights, there were no shades or drapes to block the light.