Majlis Grand Mercure Residence Abu Dhabi

sketchy hotel

I made a reservation about two weeks ago, but the staff ignored my messages until I CC'd the general manager. As soon as I stopped including the general manager in my requests, the staff stopped responding again. Additionally, they sent me a letter demanding that I pay cash for my stay, even though I booked through the official website using my card. This situation makes the hotel feel sketchy. I have already informed my credit card company to be prepared in case they attempt to charge my account without authorization.

Severe incident - falling roof

The hotel is decent looking from outside in a good location. We stayed room no 408 and 409 with our family for two nights last week from 22/10 to 24/10 . We have got one room upgrade from studio to one bedroom apartment . Things were so good till that time . The room service operator was pathetic , very difficult to make him understand what we want . We got some omelettes after 45 minutes , one cutlery for four plates . Food was ordinary , immensely overpriced. Breakfast spread was good but badly managed . One big guy looks like a supervisor busy with his social media on smartphone and two g

excellent front office and concierge receptionist are on top

Front office staff is excellent front office overall team is helping and always ready to help gym and pool is amazing I highly recommend must use the pool

🇺🇸 ⭐⭐⭐⭐⭐ I stayed at Grand Mercure Majlis Residences and had a wonderful experience. Special thanks to Ilham and Thet Zarni at reception — both were friendly, professional, and very helpful. They made my stay even more enjoyable. Highly recommended!

Good

This is my so many time to visit abudhabi i like to majish grand mercure staff are very kindly and helpful ms pooja from hk department she was very very nice or toking good and she cleannes also good