Marriott Phoenix Airport

Elite coming for a weekend or with the family? Skip it.

I spent extra money to stay at this full service Marriott for a Memorial Day family getaway and that was a mistake. As a business traveler and Lifetime Platinum Elite member, I assumed that we’d have access to the lounge over the weekend (as you do in my home market of Kansas City) even when the lounge is “closed.” A closed lounge often means free packaged snacks and drinks and a breakfast voucher. At this hotel, the lounge was fully closed (locked) and vending machines were absent, so I had to buy $$$$ drinks in the gift shop. What’s more, for breakfast, my voucher gave only the continent

Lovely staff

I’ve been here once before last month and I was greeted at the restaurant by Alberto. I would like to say he is the kindest person I’ve ever encountered at a hotel. We engaged in a brief conversation that first time and he remembered me on this occasion. I’m filled with hope because of people like Alberto. His work ethic is of the highest quality and I would appreciate if you let him know how amazing he is. It is the employees of a company that determine its success. He is a major asset to the Marriott brand. I’d also like to compliment Sylvia, her friendly & bubbly personality is refreshing.

Great Service. Great Hotel. Comfort of home. Hospitality of Grandmas house!

Awesome visit. Convenient to Airport, Papago golf club, and down town. The rooms are modern and comfortable. The club lounge was outstanding. Great view of the airport for plane spotting. Kellie in was the attendant in the lounge and was kind, accommodating, and helpful in every way! Star of the visit.

Excellent airport option

Pros: Good facilities, well managed. Spaces were clean and inviting. Pool was a nice place to hang for an hour. Cons: The restaurant service was good but the options were limited.

Loyal client over the decades now dissatisfied with Marriott.

Although there are many airport hotels, this one was chosen because if offered free airport transfers after 10 pm. Because of foot neuropathy navigating long distances is often a challenge. 1) to ensure there would be transfer I had the concierge of another Marriott contact the hotel there'd be transport available nearby the luggage claim area. This was confirmed in writing. 2) The wheelchair attendant could not take me further than the area near baggage claim which meant I could use the wheelchair but had to transfer with my luggage and carry on to the skytrain which take several s