Maverick Suites at 245 Newbury St

Our stay was good

Our stay was good. Saturday morning there was zero hot water in the shower.

Street noise! (Not a good sign that the hotel provided earplugs!) Extra fees ("property fees") on top of taxes, making this a much more expensive option than initially shown

Street noise! (Not a good sign that the hotel provided earplugs!) Extra fees ("property fees") on top of taxes, making this a much more expensive option than initially shown. We felt ripped off. Invasive security demands (pre-check-in) before receiving door codes. TV remotes didn't work.

Clean

Clean. Bed super comfortable, easy walk to Fenway, restaurants, subway, shops, library

The property is well situated in the heart of Newbury Street and shopping

The property is well situated in the heart of Newbury Street and shopping. The communication was very bad. No one answers the phone during open hours and the mailbox was full not accepting messages. The unit is noisy with every sound outside coming through all night. There were no written instruction on how to use the TV. You could turn on but not do anything else. There was 3 remotes and they did not work. Funny they had ear plugs on the night stand. Not good.

Well designed room, with a good use of space

Well designed room, with a good use of space. Well located. Very clean. It could use a few more hooks in the bathroom, but that's just a quibble. The reduced rating is because communications are woefully inadequate. The hotel has no parking facility, but I didn't find that out until I arrived. It also has no elevator, which creates issues for people who have trouble with stairs, but again: no warning about that. While the property is well-maintained, I wouldn't stay with that hotel chain again, because I don't want more surprises.