Lovely hotel in great location
Pros: We stayed at the hotel for 5 nights. Hotel was in a great location, pool was very good, although it lost the sun early afternoon so everyone kept moving round to stay in the sun. View from our room on 10th floor of the city was great. There was a bit of a misunderstand regarding us being Level guests, we did not know we had booked it, & the general reception did not tell us the advantages. So 36 hours later we found out. The guest experience manager, Fernando did come to see us on the day we were checking out to apologize which we did appreciate & they also wavered us paying for the 2 dr