Numa Berlin Arc

Unresolved Issues, Unsafe Practices, and Poor Comm

Numa finally contacted me after my review on Google (which is below) they’ve offered 20% refund which is still pending as they said it would take 10-14 days. Review: “If there is an issue, they will not be able to resolve it timely or respond. (1) AC was out in my mother’s room the entire 5 day stay and it was a very hot weekend. All they offered was 30% refund after days of no status or responding to us. (2) the essentials closet was empty so no towels for a day. They said they would drop some off the next day. (3) they dropped off the towels BUT LEFT OUR ROOM DOOR WIDE OPEN WITH OUR BELONGIN

Great place to stay

The worst experience that i have had. No AC and was told daily they would fix it. They never did. Shower leaks water out of the small confined area. Asked for clean towels and didn’t receive until after 24 hours. No towels in the essential closet. There was not enough room for two people to have luggage and move around in the room at the same time. The TV would not let us stream even though they said it would. Only one chair at the desk to sit in and it was at the foot of the bed upstairs. I have no idea why they gave us this room as we ordered a medium room and was billed for a medium

Convenient location close to shops, cafes & transport. The room was clean.

Great apartment, great position.

Great place to stay. Really near underground station so easy to get everywhere (although also only a 20 minute walk to the Brandenburg Gate). Great facilities in hotel - able to prepare our own breakfasts and meals (there’s a Lidl nearby). Case storage, drink making facilities and loo’s available on day of departure until 20:00 a brilliant bonus.