Overall it was ok and people were polite although when I asked about a shuttle or car to the airport
Pros: Location not very exciting - I wish we had stayed at the Viaduct end of the pier area. The shower in our room was broken The room /tidying service people came in without knocking while I was in the shower :( Cons: Knocking loudly before entering There was a lot of packaging and decorative items such as cushions stacked up in the hallways - kind of felt a bit grotty