Ohtels Vila Romana

More like a 2 star hotel.

I can honestly say I have never been to such an awful hotel. Restaurant wasn’t able to cope with the amount of people and hence no replenishment of food. Our main gripe though was the bar staff. Ignored when you went to order drinks and when eventually served, drinks were banged down on counter so hard , I don’t know how glass never broke, and this was consistent, even although we kept on being mannerly and courteous, it certainly wasn’t returned. Salou is a lovely place, but hotel a huge let down.

October Half Term

Stayed here over October half term not expecting the hotel to be too busy as it was end of season and the hotel was due to close the following week. We found the hotel to be just as busy as July/ August stays - they had made a great effort with the Halloween decorations. The restaurant area is huge and was extremely busy, we were a group of 14 and never sat all together except once when we moved a table and the waitress came over going mad! The restaurant staff were extremely rude and we encountered issues every time we went in - The man on the door ticking your name off again extremely rud

Nice hotel but the restaurant was a big let down.

The hotel rooms were lovely & modern, the cleaning staff were excellent & very friendly, the reception staff extremely helpful. The animation team were excellent with the kids. The big disappointment for us was the restaurant, there were 9 of us & we all felt the same way, big lines waiting to get in once in the lack of clean tables, 5 days out of 7 we had to clean our tables ourselves while the staff stood about talking to each other, a few times we asked to order drinks & she said yes 5 mins & never came back to us. The food was the same most days, we had full board & wished we had went roo

Hotel management - listen to the reviews!

OK, let me be clear - this could easily be 4/5 star if the management only listened to customers' reviews. Good and bad... 1. The dining room process is poor. Massive queues morning and night. 2. Coffee machines are not monitored from lack of cups or machines that have faults - every.single.day. 3. Omelette queue needs more staff. 4. Hotel reception staff need work - 2 men are brilliant - 2 ladies not so much; rude, not wanting to help and make you feel like you're a burden. 5. Pool area is lovely - only problem is the trees at the back are too high and block the sun. From 2pm there's not en

2 star experience in a 4 star hotel.

Very quick transfer from the airport to the hotel, only about 20 minutes. Arrived at the hotel at about 11pm to be greeted by the most miserable woman at the reception desk. We had our passports ready and everything we usually need to check in to a hotel in Spain then she asked to see our booking confirmation email. We didn't know what she meant so she showed us an example of it. We then had to search through all our TUI emails to find it, we booked about 10 months ago so that was a lot of emails. Eventually we found it and she made us email it to her. This was such a weird thing, surely the