Orange Tree

Good hotel but should be better at responding to messages

Pros: Clean, tidy, good location. Enjoyed the stay here Cons: I left something in the room and they didn’t bother responding to my message about lit. Put a damper on the stay

A lovely hotel, clean, great location and fab staff

Pros: The location was great, staff so friendly Cons: Need more tea and milks available to grab at reception

Great place to stay in Richmond. Loved it.

Pros: Very good location, great building and friendly staff Cons: There’s some road noise early in the morning

We were increasingly disappointed that a once lovely inn is now a mess

Pros: Coffees ordered because Nespresso broken turned out to be on the house. At least one staff member quite personable, although the cabbie the hotel ordered for us turned into our worst encounter on this trip, yelled nonstop about being hard done by, a hostile malcontent who refused to take a credit card. Cons: 1. Fake land phone takes up half bedside table already too small 2. bathroom so dark unable to see in mirror 3. sink drain plug missing, not good for contact lens wearers, other sink leaking by 4. sink facets dripping/noisy 5. coffee maker broken, missing lid, leaking water on table

Old fashioned building with old plumbing that needs fixing

Pros: The free breakfast was nice and simple. Didn't have many options but it was healthy, fresh and tasty. The air conditioning and bed were nice and comfortable. Cons: The toilet knob was broken. I reported it to front desk, who promptly informed facilities. The response was quick but very lacking: "push the knob hard and with two hands." I told them I have an injured arm and simply pushing anything with that arm/hand is not feasible. They shrugged and said this is all they can do to assist in this situation.