Otonomus Hotel - Las Vegas

Great concept, needs alot of work and no customer service. The technology is fine. The bed is hard as a rock. You are there to sleep. They placed a box spring mattress with a 2 inch mattress pad, see photo, it is like laying on the ground. When I called to speak to the manager, she was very rude and told me I didn't know what I was talking about, it is a mattress. I explained I had photos. I asked to talk to her boss and she said she was the boss. After talking to a few employees I found out she was the manager of the hotel, but there is a property manager. I called and aske

Beds are very hard and lots of noise at night

Brand new hotel. We loved the amount of space available for 3 adults, loved the pool area, and the full size refrigerator for our drinks and snacks. Staff was polite and responsive.

This place is the most wonderful place that i stay .... i can give 12/10 for everything we are more and Happy.

I stayed during their soft open, so there are still a few glitches to work out, but overall the property is beautiful. The pool was not fully heated (perhaps because there are so few guests there yet) and the restaurants have not opened yet. The rooms are spacious and clean and have some nice touches. I imagine the price will shoot up after the official grand opening, so I found it to be well worth the value at the pre-opening rates.