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Exceptional
432 reviews
9.6
1 / 42
Wheelchair accessibleFitness facilitiesArea shuttle (surcharge)No single-use plastic strawsComprehensive recycling policyNo single-use plastic water bottlesNo single-use plastic soda bottlesFree WiFi24-hour front deskTerraceGardenLuggage storageDesignated smoking areaConcierge serviceOutdoor furnitureSteam roomSafe-deposit box at front deskFree newspapers in lobbyPool umbrellasTours/ticket assistance24-hour business centerFree receptionSnack bar/deliFree self parkingAirport transportation - pickup (surcharge)Pool sun loungers24-hour fitness facilitiesGame viewing nearbyGame drive nearbyMosquito netsBanquet hallLED light bulbsRenewable energy source - solarRenewable energy source - geothermalEco-friendly cleaning products usedGrey water recycling systemOrganic foodLocally-owned & organized tours & activitiesLocally-sourced food on site (80% or more)At least 80% of all lighting comes from LEDsReusable cups onlyReusable tableware only
Stay1 night

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2 Sept3 Sept · 1 night · 2 guests

About this hotel

Palacina The Residence & The Suites is a 5-star hotel in Nairobi, Kenya.

Luxurious Amenities Indulge in onsite massages and facials, relax by the outdoor and indoor pools, or unwind in the steam room. Dining and Entertainment Savor international cuisine at Palacina Bistro, enjoy room service, and mingle at the daily complimentary reception. Convenience and Comfort Benefit from a 24-hour business center, concierge services, and complimentary Wi-Fi. Book this Nairobi gem for a memorable stay.

Guest reviews

9.6
Exceptional
5 reviews

Timeline — click any square to jump to that review

Jul 26Jul 26
Showing 5 reviews
maude🇫🇷
23 Jul 2026
9.0

Boutique hotel in African style in the heart of Nairobi

Pros: Lovely Boutique Hotel in an intimate colonial style in the heart of Nairobi. Large room and very helpful and courteous staff. Cons: The slowness of the service sometimes!

clairemD1398BS🌐
22 Jul 2026
10.0

Exceptional hospitality & efficiency

Our stay at Palacina Hotel & Suites was a highlight of our time in Nairobi, offering a lasting sense of warmth and tranquillity from the moment we arrived.

Olivia🇺🇸
21 Jul 2026
10.0

Tranquil, Safe, Jungle Oasis in Nairobi

Pros: Great location, free self-serve laundry (detergent provided), and a swimming pool, gym and sauna. Rooms were spacious, clean and comfortable. We felt right at home. They even left us some delicious cookies when we checked in. The restaurant was also delightful, no need to leave the hotel and were able to get some R&R after exploring Nairobi National Park. Service is top notch! Cons: You can hear the people in the room above you. The guests that were above us during our stay happened to be rearranging furniture (or something) around 2am.

navyaz🌐
18 Jul 2026
10.0

Relaxing.

The experience has been one of a kind. As a tourist, one has a lot of inhibitions. But Palacina addressed them all. Warm and attentive staff made our stay relaxing. The room was amazing, the facilities were to the point. Maybe the food menu for dinner can entail more options. The overall experience was amazing. The location of the hotel is such that it has restaurants nearby which is great.

Guillaume🇫🇷
17 Jul 2026
9.0

Rest, kindness, and sweetness of life at Palacina

Pros: Very quiet establishment, extremely pleasant staff Cons: No particular comment

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