Perfect Start to a Milestone Family Journey
Our one-night stay at Park Hyatt New York on July 10, 2026, was the perfect start to a once-in-a-lifetime family trip celebrating a milestone birthday for our son. From New York, we would continue on to Germany, Austria, Jordan, and Egypt, and we wanted the first hotel of the journey to be special. Park Hyatt New York exceeded our expectations in nearly every way.
Despite having no Hyatt status, the hotel recognized the significance of our family celebration and upgraded us from a standard room to a high-floor city-view room, just below the suite and pool levels. The thoughtful gesture immedi
Excellent stay and will return
Excellent visit to the Park Hyatt. This was a new hotel for and we will be returning. The hotel was clean and had a newer feeling. Hallways and doorways were clean and inviting.
A true example of excellent service recovery!
As a loyal World of Hyatt Globalist member, I have always regarded Park Hyatt as one of my favorite luxury hotel brands, which is why I had very high expectations for my stay at Park Hyatt New York.
Unfortunately, my stay did not begin as expected. After returning to the hotel in the afternoon, I discovered that my original room had an extremely strong chemical odor, making it uncomfortable to stay inside. After spending nearly an hour hoping the smell would improve, I eventually requested a room change. The hotel promptly upgraded me to a beautiful Deluxe Suite, which I sincerely appreciated
Great service & rooms, but Delayed Check-In and Rushed, Incomplete Cleaning
Pros:
Outstanding Lobby Staff:5 stars for the exceptionally kind tan gentleman working on the lowest lobby floor! He was so friendly and provided truly great service.
Excellent Room Service: 5 stars for the room service team. The attendant taking orders was extremely professional, and delivery timing and service were consistently flawless.
Great Layout:The rooms are spacious and well-appointed.
Cons:
For a 5-star property, both cleanliness and check-in efficiency fell far short of expectations. Check-in was delayed until 5:00 PM, something I’ve never experienced at a hotel before, let alon
H4741MLjosephl🌐
20 Jul 2026
Great stay for a family in NYC
Overall, an amazing experience. I did, however, think that if I would have booked with Chase points and not move the points from Chase to the Hayat member, I would have got better value, but that is just an individual thing. The location is amazing. The rooms are a large for New York and very comfortable. The only annoying thing that I can mention is that there are two elevators to get to your room. You need to go up from the entrance to the lobby then another elevator to the rooms