Phoenix Hotel Liverpool

Staff were great but wouldn’t stay here again due to poor facilities and lacking maintenance.

Pros: Comfortable bed, shower was excellent. £6.50 taxi to the Liver Building. Staff very friendly and helpful. Cons: Window only opened a little and there was no fan on a very hot night. There was no wardrobe. There was nowhere to hang towels or clothes in the bathroom. Toilet roll holder was very difficult to reach. The door would not lock.Only 3 small pots of milk so not able to have a cuppa.

Lovely comfortable stay

Perfect location Parking on sight Collide to amenities

Pros: Conveniently located, short distance by bus to the downtown district. Cons: Nothing, very happy with the experience

Pros: Conveniently located, short distance by bus to the downtown district. Cons: Nothing, very happy with the experience

It was ok but lacking in many ways

Pros: The staff were very friendly Cons: The property is very tired. The rooms were not made up daily and we had to ask for toilet paper. The supplies were not topped up regularly. We asked for tissues as the box was empty but they never replaced them. The fan in our room didn’t work. The sign outside was appalling and the property outside was falling apart and needed to be cleaned. On multiple occasions we asked for things but they were never delivered. The pub ran out of wine and multiple beers on tap were not working. The pictures on booking.com are not a true representation of the property

It was convenient for us. It was only a £7 taxi fare to the City.

Pros: Very friendly staff and the direct taxi phone in the bar. However if the bar is closed you cannot get to it. Cons: Our room had a window that opened into the beer garden, so consequently it smelled of cigarettes. Our towels were thin and one had a hole in it. I had to ask for toilet paper. Our room was never cleaned during our stay. When we arrived, I was shocked by the hotel sign as it is definitely not the same as the website.