Plaza Inn & Suites at Ashland Creek

The staff was not helpful, but the location is great!

Pros: We loved being able to walk everywhere in the downtown. Cons: The staff told us that our room wasn't ready when we arrived and that there was no room to put our suitcases (which wasn't true), and maybe we'd find a parking place. Later, we found out that he was almost off of work and didn't want to bother with us. The staff couldn't tell us about nearby electric charging stations and the Inn does not have a converter for non-Tesla's. (The City had a free EV station just a few blocks away.) Also our room was near an outside entrance that people used to get to the hot tub, so we had to

Cons: Cost is so much higher in the summer. TV was horrible.

Extremely well located, love the ambience

Nice hotel with not so nice staff

All in all we had a nice stay with a comfortable and spacious room. I have to say, however, that the staff at the hotel were some of the most unfriendly hospitality staff I have ever encountered anywhere. To the point that, when i was checking out and had a question, I got scolded by the woman in the office for not ringing the bell and instead politely saying “excuse me” to get her attention. I’ve never encountered anything like it anywhere. The hotel would do well to host a staff training on hospitality and how to be friendly to its guests.

Front Desk Indifferent & Blase

We stayed two evenings, but hotel was busy, so we had to change rooms after the first night. Although the rooms were booked in April and we were staying in late June, there did seem to be any effort to find a single room we could stay in for two consecutive nights. The second day of the stay we essentially checked out and stored our bags in a locked closet, returning at 2:30 PM. We were scolded for hoping to check-in before the advertised time 4:00 PM. As we waited in the lobby, numerous other guests were checked-in. Since staff knew we were inconvenienced, it seems they could have made