Premier Inn Ashford Central

Mouldy/Musty Smelling Room 211

The room had a pronounced musty and mouldy smell, which made the stay uncomfortable. Despite informing reception, no alternative room was available, and the only solution offered was a spray bottle of “Daily Odour Eliminator” to mask the odour rather than address the cause. While a gesture of goodwill was offered in the form of a complimentary breakfast, this was unfortunately not suitable due to dietary restrictions. Using the odour eliminator only masked the issue temporarily, and by late evening we resorted to leaving the window open and the door ajar to ventilate the room. By morning,

Not a good breakfast experience

Breakfast venue dated and not very clean. Found a large black hair among my bacon, couldn't finish it. Was offered another but didn't have the stomach for it

Tired but nice staff

Stayed at many Premier Inns and they have all been pretty consistent. This one feels a little tired and in need of some TLC. It's saving grace was it's staff, those that we met, who were very pleasant and welcoming. Afraid the bathroom left a lot to be desired, in particular the soap dispenser which was dirty and very rusty and was the same in my son's room. Would not cost much to replace them. Didn't really want to use it to be honest. Otherwise OK but I have stayed in better..

Room had a wet mouldy smell, didnt get any better with airing out. The hotel is located in a industrial area Bathroom was worn but not the worst. The food at the connected resturant was bland but they had great understanding of gluten free. Overall was okay but wouldnt stay here again, especially at the price point.

Breakfast closed early

Friendly staff, large room and comfortable bed (even if we had to search for extra pillows because there was just one each on the bed). Would have given a higher rating but breakfast left us very disappointed. We weren't told anything when we checked in but had a notice in the room saying it was open until 10:30. We were there for a wedding so had a very late night and only got to breakfast at 10:15. We knew it was a little tight timing wise so were just planning on having some pastries or other ready-made items but when we got there we were told it was closed. We weren't even given the option