Premier Inn Cleethorpes

Sullen member of staff.

As usual, our stay at a Premier Inn was comfortable. However, at this particular location (Cleethorpes) the lady on duty at the reception clearly didn’t want to be there. She seemed rather miffed that we had arrived and needed to be attended to. The were no welcoming words. The price she offered was more than the online price so I asked if I could sit in the foyer and book online. ‘Suit yourself,’ was her curt reply. We asked for a quiet room and she allocated one. We checked if this was a quiet room. Her response was ‘Reasonably.’ Just a couldn’t care less attitude. On leaving the next morni

Good location and free parking

Regularly stay in Premier Inns and have been to this one before. The room had all the usual facilities and was clean. Our air conditioning unit control panel had part of the panel missing so it was virtually impossible to control the temperature. Staff at the bar at night and at breakfast seemed to be working on their own, but despite being busy were very friendly and helpful. Staff on reception could be more friendly. We left the hotel and the two staff just looked at us. No acknowledgement, smile or goodbye which I find strange for someone working in a front line customer facing role. Will

Titivating

Location is not too bad The atmosphere was dull in the restaurant l understand thus is new but try and have competitive prices. Outside pain looks run down Price was value for money rooms are big as usual

Changed rooms

Jo was very kind and extremely helpful with moving rooms for us. She is doing an amazing job at keeping the place running and everyone happy. Had a fantastic stay, would highly recommend staying. Thank you again Jo!

Very poor

Room not ready on arrival, had to wait 2 more hours ,understaffed and no directions. Breakfast was unbelievable, no milk onsite and coffee machine out of order , no food ready ,dirty tables and serving area , the one waitress basically have a breakdown , the worse experience in staying at any hotel .