Premier Inn Derby West

We stayed in this property for 5 days (December 11 to 16)

We stayed in this property for 5 days (December 11 to 16). On checking out, we asked for the total fee for our parking our vehicle for the 5 nights. We were told it costs £8 a night and to pay using the machine at the gate. We did. We paid £40 for the 5 nights. We got home, and received a £60 "fine" for parking at this hotel, even though we paid, we have the receipt and it shows in our credit card. We got another £60 admin fee charged by our car rental company to our card for this same "fine". We called the hotel and they said there is nothing they can do. We called HORIZON PARKING and they sa

A hotel not very clean (common areas and rooms) except the restaurant (clean place, good quality food)

A hotel not very clean (common areas and rooms) except the restaurant (clean place, good quality food). Staff pleasant overall. Strong point: location

Was not a clean and old hotel

Was not a clean and old hotel. Very limited breakfast. In the surroundings of the hotel, you can find dining options. The staff was very kind.

Staff, amenities and location

Staff, amenities and location

Clean room, updated and very quiet location

Clean room, updated and very quiet location