Premier Inn Edinburgh Cc York Place/St James Quarter

The worst hotel experience I've ever had.

Absolutely awful experience. After my initial booking, I received an email to say there were renovations so the bar and restaurant were closed. Although it was inconvenient, we decided to keep the booking. When I got to the room, it was directly over where the renovation work was happening. I asked to move room to be told there was nothing available, to pack my belongings and try later to see if there was another room available. Maryam also said the noise was everywhere, even on the 4th floor. She said there was nothing she could do, and gave me the customer care number When I called them, th

Our second stay at this hotel

Our 2nd stay at this hotel whilst visiting family, the location is great and you’re close to everything but just out of the hustle and bustle of the city. We were well informed of the closure of the restaurant during our stay and it was fine.. no big deal! The staff were all very friendly and always spoke and asked if we were ok. The hotel was very warm and comfortable and we had everything we needed during our stay and we will certainly stay again

Lovely trip, great location

We really enjoyed our stay and would highly recommend this hotel. The location was excellent and very convenient. The staff were very good and extremely helpful, which made our stay even more pleasant. The complimentary teas, coffees and pastries in the morning were a fantastic touch and such a lovely idea. Our bedroom was spacious, comfortable and very clean, with excellent tea and coffee making facilities. Everything throughout the hotel was spotless and very well maintained. There were just a couple of small areas that could be slightly improved. For two people staying for two nights, we

Room cleanliness

We came to stay at the premier inn in Edinburgh on 20-22 Nov 2025. We booked two rooms, and when we each got to our room we found that neither of them were very clean, hairs in the bath and sink, and what looked like toothpaste on the bathroom floor. We complained about this to the front desk the morning after our first night and the man said that we can’t prove that the mess was not from us already, and that we should have said something the night before. His tone was very accusatory, and not remotely apologetic for the lack of cleanliness. We asked him to please make sure the room was cleane

A good stay

We were wanting a weekend away to Edinburgh for the Xmas markets but all the hotel prices were sky high except this which was cheaper (I think maybe due to the restaurant being closed for renovations!) however in the reception area they had a coffee machine, tea bags, water, fruit and pastries complimentary and a takeaway box to put the pastries in We asked for a quiet room and were placed right next to the lift so thought great we ain’t sleeping tonight (we never heard a peep all night!) it was quiet as a mouse and we couldn’t hear the lift or anything going up and down either and had a lov