Premier Inn Glasgow Cc Buchanan Galleries

Probably never again

We have visited Buchanan Galleries at least twice a year for the past 12 years always enjoying our accommodation and food but I must say that our recent visit was far from pleasant but in fact abysmal, our plus room was fine but it is starting to look a bit shabby around the furnishing but this can be accepted due to the high volume off residents, the only faults with the room were that we had no coffee and only one bath towel, our main issue was the evening meal, it was very quiet when we went in with only about a dozen people dining but we were surprised they were turning people away, we ord

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Shocking service, no bedding g on one of bed went down to reception twice and said they fix 8t for me they did not went down at 8.30 to ask to order food to my room. She said no sorry restaurant full I said I don't want to sit in. Restaurant I want food to my room she said sorry fully booked Shocking they can not cater for paying guests will never stay hear again .

Top of the range hotel experience.

Much better than expected visit . Must have been recently refurbished ? Clean and freshly carpeted throughout . I was really impressed with the exceptionally high standard of our room ..spotless and fresh ..not a scuff or chip anywhere and a great modern walk in shower .Add to this a great breakfast the next morning and I felt I had five star standards at an excellent rate 👌.

Good Hotel Let Down With Some Staffing Problems

This hotel is in a great location for shops and The Royal Concert Hall. We have used it many times before but on this occasion were disappointed in the rudeness of one staff member at breakfast. Shona told us we couldn't get any breakfast as we hadn't booked and they were far too busy. She didn't offer any other options so we were left to eat outside the hotel. We encountered her again when checking out to get car park ticket validated and she was very brusque and unfriendly. Perhaps under some pressure/short staffed. On the other hand we had a lovely lady who checked us in personally and was

Okay room, poor customer service

The only positive experience about my stay in this hotel was the room - it was a standard room that was comfortable with no issues. The customer service, on the other hand, was lacking. When I went to check-in, I was told by the front desk staff to utilise the self-service computer which took 3x longer than if he checked me in. In the evening, I went to the restaurant/bar to order a drink and dessert, only to be waiting for 10 minutes whilst being ignored by the barkeep behind the counter. When I finally caught someone’s attention and ordered a dessert, I was told it would be a 10 minutes wai