Premier Inn London Romford West

Amazing experience

We arrived late on a friday night after a nightmare hotel elsewhere. The staff were so lovely on arrival and ensured we had everything we needed. We then booked for an additional night and the staff supported us to stay in the same room and the communication between shift patterns was amazing so we had no issues when we had to pick up new keys. The room was immaculate. Bed super comfy. When asking for extra towels, plates so we could eat etc, the staff were friendly and accommodating. With the window shut the room was silent despite being on a busy road. Parking was so simple and available wit

Excellent

I had the best experience staying with you guys , excellent staff , great Room and delicious breakfast. For sure I will be back again . Thank you guys !

Great weekend with value for money

Lovely hotel, room spotless, really comfortable bed, good food served for breakfast, pleasant polite and helpful staff, would definitely stay again

Disappointing Stay — Would Not Recommend

If there were an option to give zero stars, I would have chosen it. The Queen room was extremely small, making it difficult to move around the beds. Upon arrival, the bedroom and bathroom floors appeared unclean, and the shower showed visible stains. The room was poorly designed, with a single main switch controlling both the bedroom and bathroom lights — meaning the toilet and bedside lamps would not work if the main switch was turned off. Breakfast was basic and repetitive, serving the same items daily: bacon, sausages, eggs, and hash browns. One morning, the fresh fruit was noticeably sta

Brillian customer service especially in the dining room.

The hotel is located by the busy A12 however the rooms are very quiet with no traffic noise. The hotel has its own adequate residents car park but you can also use the adjacent car park on the same site that they share with the Toby Inn pub. The pub carpark is locked between 11.00 pm and 7.00am. On arrival we were greeted by the friendly receptionist who also carried my partners case up the stairs for her. Our bedroom and bathroom were both immaculately clean and everything in the room worked as it should. We had breakfast in the dining room which was spotlessly clean. The tables were laid ou