Premier Inn Newcastle - Team Valley

Good

Friendly staff and clean room.

Initial impressions weren’t great- dirty revolving door and reception tiles covered in leaves and debris. However, very warm welcome by staff made me feel hopeful. Took the unloved and unclean lift to the 5th floor where we entered our room. All good here! Very clean. Super-comfy bed. The curtains had a tear but served their purpose. Can’t comment on food but suited us for a night in order to visit the Uni Open Day in Newcastle. You get what you pay for which is a clean and comfortable room.

Cold

Absolutely freezing. The hotel & the room. Breakfast was cold too. Staff were lovely Room keys stopped working at 10.30am

Very unhappy stay

Room was nor prepared no bedding,no towels,no tea/coffee and was freezing cold when my partner asked for towels they were literally thrown at her in temper in the reception

Good but cleaning needs attention

I stay at Premier Inns very frequently and love this hotel chain. The Teams Valley Premier Inn has an in-house restaurant. Service and food were good. The Premier room was spacious with a fridge and coffee machine as expected. Cleanliness is most important to me. Unfortunately the furniture surfaces weren’t clean. They were dusty and the bedside tables had sticky stains. I had to wipe them down myself. At least the bathroom and the bed were clean. The cleaning team needs to pay more attention to the surfaces.