Premier Inn Pontefract North

Shabby place with poor service.

Handy location, rooms are fine, feel overall is tired and shabby. Make sure you don't use the Brewers Fayre though, very poor food and service is comically bad.

Wry disappointing stay

A disappointing experience, whilst the staff were very pleasant the corridors and room were very tired and we couldn’t stay in the first room as someone had thrown a blank of wood through the window. Whilst we were accommodated with a new room the TV didn’t work and there was no air on. A very noisy fan was provided but the noise made sleeping quite a challenge. The TV did get sorted however the room smelt of wet dog which was unpleasant. I have stayed in many premier inns and this one was not great, I wouldn’t return and will think twice about booking a premier inn again, it feels like their

Average Premier Inn, but the attached bar doesn’t align with the advertised opening hours. This is such a simple thing that they have full control over, so a very lazy thing not to do that creates an inconvenience for visitors. Also doesn’t go down well when smugly told by the hotel staff that the bar has just closed.

Standard premier inn

We stayed on a Sunday night in September. The check in process was simple and the receptionist was friendly. The room was clean and had all the amenities you expect from a premier inn. The only downside was that the room was very warm. The thermostat on the wall read between 24-26 degrees during our stay. There wasn't any AC or central cooling so the thermostat only affected the heater. There was a fan in the room, but the window had an opening-limiter so there was no real way to cool the room down. There hadn't been any recent heatwave so it was pretty normal September weather.

Staff are great

You know me, only review if it’s really good or really bad…The hotel is ok, acceptable. The hotel staff, particularly Monica, makes this place great. When we came in, another guest was being very grumpy and somewhat aggressive with her, she did her very best to help him, remaining courteous and pleasant the whole time. She helped get us a room closer to the entrance without being asked as she noticed my mobility problems, always cheerful and smiling, recommended places to eat locally... Staff like this, who are really good at their job and really care about customer experience, are few and far