We stayed there for two days. When we opened the microwave in our room, the glass plate came out and
Pros: We stayed there for two days. When we opened the microwave in our room, the glass plate came out and broke. We were scared and immediately informed the reception, requesting that someone come and clean the room. However, no one came to clean it, and we were afraid to walk around the room because we had children with us. The next day, we complained to the reception again, but they told us that room cleaning was provided only once and that we could collect towels from the front desk if needed. They simply apologized for the inconvenience. This level of service is unacceptable, especi