Regency Miami Airport by Sonesta

Not recommended.

Hotel public areas are lovely. Rooms not great. We thought the bed had been slept in as the sheets and pillowcases looked used but it turns out that they don’t iron the sheets and they go on the bed crumpled. Not very encouraging. Very musty smell in room although room was clean. Toilet blocked from first flush. Toilet paper floating all day and not suctioning down and water rising to top of toilet bowl. Definitely not good. Worst part of all was that the staff were the rudest I’ve ever encountered in any hotel. Absolutely horrible and extremely uncaring. The only pleasant employee we encoun

Great Experience

Very good experience! Free shuttle bus to and from airport. Very clean in the lobby and hotel rooms. I felt safe! 24 hour security. Nice pool! Food and bar. Convenient location ls near the hotel! First time in Miami and I loved it!!!!

Great

Everything was good , check went smooth .

Clean, good value for money

The rooms were clean, the front desk team were helpful and the breakfast was more than adequate. Would definitely stay here again

They just need better communication with the shuttle and be on top of the people in charge of the breakfast.

Making a reservation was easy, immediately I received instructions where to find the shuttle stop at the airport and what to look for. The shuttle took a while to arrive, the driver was courteous, but went straight to the Sonesta hotel and drop everyone there, we were never asked which hotel we were going to. When I went to the counter the staff member politely informed me I was at the wrong place and gave me directions to the Regency hotel. I was with my 80 year old mom and luggage and we had to walk. Easy walk for me but not for her. Staff at the regency was fast and courteous, I mentioned t