Renaissance Philadelphia Downtown Hotel

Horrendous

Pros: Nothing. Cons: We arrived around 6:30pm after a 10 hour car ride. We were told by Valet they wouldn’t park our vehicle since it is a truck, we did not know there were vehicle restrictions. We checked in with the front desk woman who tried to double charge for the room due to me booking through Booking.com. She informed us at check in the hotel was fully booked, was unsure why she mentioned that. We get to our room to find it is 76° in our room on a 85° day. We adjust the thermostat to find it’s not working. I call the front desk and then send maintenance to help. He adjusts the thermosta

I have been traveling for years to many cities and countries and never been this disappointed with

Pros: Nothing Cons: The hotel had all types of problems… no phone service for over a month, hvac issues, water temperature issues, electrical issues, a lot of the staff was very rude and disrespectful to me and my clients.,

Pros: The staff was wonderful Cons: The restaurant could have more staff

Pros: La ubicación es espectacular. La habitación buena, normal. El personal maravilloso. Cons: Hay cosas que se ven muy viejas, el colchón no era cómodo, la cama extra una atrocidad.

Very bad, Customer Service Very old And very dirty place to stay not recommended

Pros: Very bad, Customer Service Very old And very dirty place to stay not recommended Cons: Very bad, Customer Service Very old And very dirty place to stay not recommended