Residence Inn by Marriott Buffalo Galleria Mall

Cons: Sofallit molt incomode.

Pros: Friendly staff, nice breakfast, very clean and comfortable. Cons: The pillows.

We always have a great stay at Residence Inns. Especially welcoming after busy vacation days. It’s like your home away f

Convenient for our vacation needs, food selection for breakfast was excellent, property was clean and the staff is excellent.

Terrible experience & overpriced

Cons: The hotel had a ridiculous room deposit fee of $250. It’s unfathomable how a business thinks it’s ok to request such a high amount of money to be put on hold for a deposit. That money, although refunded eventually, is held for a week. It’s wrong to do in general, but to hold it even after checkout is terrible business. Who has $250 to spare or freeze up, especially traveling. Also the man at the desk was incredibly rude while simultaneously dismissing me as a guest

Stay at your own risk !

This was our third time staying at this hotel, and it will absolutely be our last. Each visit has been progressively worse, and this stay was completely unacceptable from start to finish. The majority of the staff appeared completely clueless, unprofessional, and utterly indifferent to the problems we repeatedly brought to their attention. It was like dealing with people who had no idea what they were doing and simply didn’t care enough to find a solution. This is also one of the first Marriott properties we have ever stayed at where the hotel immediately charged the full stay upon check-in