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Pros: We booked an extra night because it is very beautiful and relaxing. The food was delightful and had a very large selection. Beach, pool, room, etc. exactly matches the photos. Upon our departure at 11 am, one of our suitcases was mistakenly sent to Phuket. We took a speedboat to Phi Phi and the suitcase arrived at 5 pm. The Santhiya Hotel made every effort to offer full service even after this mishap. Truly commendable. Cons: There's always something to complain about, that's human nature. But here you really have to search, everything was perfect.