A masterclass in blaming the guest for the hotel’s own mistakes
Pros: The room itself was fine (except that the water pressure was so weak that even rinsing a toothbrush took a while). But the front desk's core philosophy — the guest is always wrong, and basic service is a personal favour — is what you'll remember. Cons: The room's description explicitly stated that both the twin and the double options include a private bathroom with a bath and a shower. We were given a room with a shower only. Mistakes happen – what matters is how the front desk handles them. Here is how: The receptionist offered three different theories in a row. First: she said since w