Sonder Henri on 24

Do Not Stay Here – Bedbug Infestation and Total Nightmare Experience

We stayed at the Sonder Henri in NYC, October, 24th and found bedbugs in our room after just one night. From what we could tell, the entire 17th floor is likely infested. We showed photos of the bugs to the front desk and sent them to Sonder, Airbnb, and Marriott Bonvoy (who owns the property). Instead of taking immediate action, they gave us the runaround and made refunding our money an exhausting, multi-day ordeal. Our trip was completely ruined. Just five minutes before leaving for our daughter’s engagement party, we discovered the bedbugs. We had to throw everything into bags, rush out of

Good hotel, great location, very small

Pros: Overall quite happy with our stay. Location is great, 1 block away from the subway station. Furnishings in general were nice. Our coffee machine wasn't working and they replaced it with a new one very quickly. The shampoo and conditioner & soap was nice & good quality. Self check in was very convenient. Aircon/ heating worked very well. The adjacent cafe/ bar did really good breakfasts & coffee & was reasonably priced. Cons: Quite a basic hotel so you're really just paying for the location. Very squeaky bed, and a random mix of 6 small pillows. Only 1 concierge so if they weren't there t

Perfect location, comfy bed and spacious room by New York standards.

Pros: Perfect location, close to everything but nice and quiet ( away from the madness of Times Square etc). I’ve stayed here a couple of times and I find the rooms in this hotel comfortable and practical, and really spacious as well as quiet for NYC. Cons: The bar and things are closed at the moment, and one of the lifts was out. But there are so many good bars near by it really doesn’t matter. Eataly on the corner is a must.

Perfect NYC hotel

This is a perfect NYC hotel. This is the first hotel I’ve stayed at that has an electric tea kettle. It also has a good wine opener, the heavy waiter style. In addition, it has a quality hair dyer, mini fridge and iron. All of these elements are what are important to me as a traveler. The location near the Flat Iron building was so central and easy to hop on the subway. So many nearby dining options. It’s a very quick walk to Eataly where I grabbed quick yogurt parfaits for breakfast and great pasta at their bars for dinner. Check in is at 4pm. I arrived at 3:00, and they gave me no hassle che

Hôtel bien situé

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