Sonesta ES Suites San Antonio Downtown Alamo Plaza

Good Hotel

Nice hotel with good size rooms and good facilities. It's in a good location, walking distance to the Alamo and the riverwalk, breakfast is good, the bacon was nice and crispy. I didn't have time to use the pool but the gym was ok

Disappointing hotel . Room ok though staff quite unhelpful in setting up sofabed . Seemed cleaned but found a cockroach in the room Breakfast is so disappointing , no pancakes as advertised , very limited choice and finishing at the ridiculously early time of 9, seems crazy when no staff are really involved in cooking fresh food during service Pool is very small , pictures gave me other ideas and limited seating around Staff not very welcoming Location ok but little walk to river walk area Can’t recommend as lots of other hotels around which I’m sure are better than this one

Comfort and Value — Steps from the Alamo and Riverwalk

Excellent stay at the Sonesta ES Suites San Antonio Downtown. The location is hard to beat — steps from the Alamo and a short walk to the River Walk. The room was spotlessly clean with a full kitchen, making it feel more like a home than a hotel. Breakfast, a pool and gym, and on-site parking round out an already great package. Highly recommend and will definitely be back.

Horrible Hotel

Horrible Customer Service! I was told I would be charged $45 for parking when I checked in. Unfortunately I wasn’t told it would be per day until after I called to complain. I was never explained that you had to book/reserve housekeeping services. Breakfast was very limited cold and disgusting. Rooms had no towels or toilet paper. Not enough staff. Phone in rooms never worked. Called about the charge and all they could do was apologize and offer me points. At this point I could care less about points or ever staying at any of their properties again. I do not recommend this place.

Pros: 알라모 및 리버 워크와 가까웠습니다. Cons: 근처에 마트나 편의 시설이 없습니다.