Staybridge Suites Columbia - Baltimore by IHG

Pros: Room was fresh and neat Cons: Room was not available until an hour after normal check in .Staff was doing all they could to rectify.

Exceptional customer service

I have to say, we had a poor start to our stay not being able to get our room until an hour after promised check in. We had arrived at 2 pm for a 4 pm checkin and fully understood we would have to wait but my concern was with 2 tired toddlers after a 6 hour drive, couldn’t housekeeping get busy on our room. After teturn from vacation I emailed the general manager late on a Sunday night. He called me first thing the next day!! Prashant agarwal was kind, concerned and extremely patient. He repeatedly said they strive for best customer care and was sorry we were unhappy. He thanked me for point

Not at all pleasant

Not particularly great customer service, and should def be more understanding to guest who have special needs children, i have two autistic toddlers who I guess let some red Gatorade get on the carpet and I absolutely didn't realize this if not i would've def. done something about it myself. Fact of the matter is that the hotel upon checkout without notifying me what so ever charged me $100 damage fee really/ for a carpet stain no biggie on dark gray barely noticeable carpet. What in the price gauging ridiculousness is going on, totally uncalled for but you get zero stars from me this should b

Good

Pros: The mini kitchen, spacious bathroom and bathroom Cons: The shower was a little confusing at first. Had to guess which way hot and cold. The handle also came off when I was turning on the water. The air conditioning was very loud. Found two roaches in the room during my stay.

Pros: We hadden de suite met 2 aparte slaapkamers. De ruimte was fantastisch en de bedden heerlijk. Mijn kinderen, vrouw en ik hebben genoten van zowell de kamer als het zwembad. Cons: Bij het ontbijt mis ik toch een plakje kaas (sorry...ik ben een Nederlander). Verder mis ik niks.