The Carlyle, A Rosewood Hotel

Kind and attentive staff during the visit, cold room, scabies following visit

I came here for two nights with my daughter and stayed in a room on the 12th floor with two twin beds. The room would not warm up due to the cold temperatures outside. The staff was very responsive and sent up a very kind technician immediately to make sure the heat was working correctly. They told us that due to the building being so old, there wasn't more they could do besides provide space heaters, which helped somewhat. Two and a half weeks after our visit I noticed red bumps on my body and experienced unbearable itching, particularly around my feet at night. After seeing my PCP and a der

Wonderful hotel

I have stayed multiple times at the Carlyle for pleasure, but this stay was different as I needed to be near the hospital where my husband was having surgery. The entire staff was kind, patient, and extraordinarily accommodating. Every morning at breakfast they would even make a special bag of the daily papers and pastries to bring to him at the hospital without my even asking. This is just a small example of how the staff goes above and beyond for their guests. I can’t wait to return with my husband for a long weekend.

Good but not great

There are “hotel people” and Air BnB people. We are definitely hotel people, especially iconic hotels like the Carlyle, which is Rosewood branded. We have been fortunate to stay at top hotels around the world, like The Imperial Hotel in Vienna, the Peninsula in Paris and Bangkok, and Four Seasons around the globe, among many others. Our initial impression of the Carlyle was unfortunately not great, due to the lady at the front desk. She was not friendly, and failed to note any of our benefits, which I heard her later reciting to other guests (your room includes free breakfast, a $100 hotel cre

Luxury hotel at a luxury price

I booked The Carlyle hoping for a bit of that old world New York charm I keep hearing about. The location puts you right where you want to be on the Upper East Side, and the lobby feels intimate rather than cavernous like some of the midtown giants. It really leans into that small boutique hotel energy which I tend to prefer over the massive chains. The biggest surprise for me was the room size. Anyone who spends time in Manhattan knows you usually have to step over your suitcase to get to the bathroom, but here I actually had floor space to spare. It felt spacious and properly upscale. The st

Luxury Promised, Regret Delivered.

When we stayed here a year ago, it was perfection. So much so that we wanted to come back again this year to celebrate a birthday. Now, we paid a hefty price tag per night for this reservation (7k+). I booked our room months in advance through FHR. I booked the same room category we had before, the two bedroom premiere suite. However, upon check in this time, it was not even remotely close to the same suite as last year. Last year we had a beautiful view overlooking Central Park. This year, this suite overlooked an alley. The ceilings were extremely low. There was no dining table even though t