The Colonnade Hotel Back Bay

Une brève expérience horrible s'est transformée en merveilleuse

I just completed my stay at the Colonnade. I would be remiss if I did not express the service I received upon check-in at this hotel. On April 4, my initial encounter with a representative who shall remain nameless was nothing short of disappointing. Upon check-in, I kindly asked that representative to please check if there were any available rooms for an early check-in - a little before 3 pm. Check-in is at 4. I do understand that there is no guarantee for an early check-in. In this case, I even offered to pay for an upgraded room because I had an event to get ready for, and I am always late,

A brief horrible experience turned wonderful

I just competed my stay at the colonnade. I would be remiss in not expressing the service I received upon check in at this hotel. On April 4, My initial encounter with, a representative who shall remain nameless was nothing short of disappointing. Upon check-in, I kindly asked that representative to please check if there were any available rooms for an early check in - little before 3pm. Check-in is at 4. I do understand that there is no guarantee for an early check in. In this case is even offered to pay for an upgraded room because I had an event to get ready for and I am always late so I t

Servicio al cliente de primera categoría

The Colonnade was filled with positive, helpful staff throughout our stay and provided an excellent environment and food for our conference experience. Bonus? The ability to tip housekeeping via Venmo (I forgot my cash)! Really great stay!

Top notch customer service!

The Colonnade was filled with positive, helpful staff throughout our stay and provided an excellent environment and food for our conference experience. Bonus? The ability to tip housekeeping via Venmo (I forgot my cash)! Really great stay!

Servicio de puerta

Norman fue increíble, encantador y agradable. Instantáneamente mejoró mi día con cumplidos y haciéndome sentir como si fuera la única persona en el edificio.