Huge disappointment, shocking and humiliating treatment ruined our stay in Boston
Cons: Let's start with the fact that at the beginning we received a different room than the one we had booked (we had booked a room with a shower and not a bathtub because of the girl's medical problem). When we arrived, we were told by the reception representatives that the hotel did not have a room with a shower for 4 people. I immediately showed the hotel the picture of the room that was booked on Booking, which had a clear picture of a shower. The person who claimed to be the manager that evening on the reception team told us that he had no idea where Booking had taken the picture from. Af