Audrey Adrine🇺🇸
13 Aug 2026
Pros: This hotel was absolutely beautiful, and I genuinely enjoyed my stay—except for the service.
Cons: When we checked in, we were given a room that wasn’t ready
Pros: This hotel was absolutely beautiful, and I genuinely enjoyed my stay—except for the service.
Cons: When we checked in, we were given a room that wasn’t ready. We went upstairs only to find the room still messy, so we had to come back downstairs and have our room changed. Unfortunately, the issues didn’t end there. When we checked out, we received an invoice for the city tax, which we expected and paid. Two days later, however, I noticed additional charges on my credit card. I called the hotel three separate times to ask what the charges were for. Each time, I was told they weren’t sure,
Audrey Adrine🇺🇸
13 Aug 2026
Pros: Questo hotel era assolutamente bellissimo, e ho genuinamente apprezzato il mio soggiorno, tranne per il servizio.
Cons: Quando abbiamo fatto il check-in, ci è stata assegnata una camera non pron
Pros: Questo hotel era assolutamente bellissimo, e ho genuinamente apprezzato il mio soggiorno, tranne per il servizio.
Cons: Quando abbiamo fatto il check-in, ci è stata assegnata una camera non pronta. Siamo saliti al piano di sopra solo per trovare la camera ancora disordinata, quindi siamo dovuti tornare al piano di sotto e far cambiare la nostra camera. Purtroppo, i problemi non sono finiti lì. Quando abbiamo fatto il check-out, abbiamo ricevuto una fattura per la tassa di soggiorno, che ci aspettavamo e abbiamo pagato. Due giorni dopo, però, ho notato addebiti aggiuntivi sulla mia carta
In good hands with Brian and Orrionne
I came to The Eliza Jane after transferring from another Marriott property that did not meet my expectations, and after a very frustrating experience with Marriott Bonvoy customer service, I decided to call the hotel directly—and I’m so glad I did. Brian was incredibly friendly, accommodating, and truly went above and beyond to turn a bad situation into a great stay. He has exceptional people skills and made us feel genuinely welcomed and cared for. When he left for the day, Orrionne took over and was just as wonderful. She has such a warm New Orleans personality that instantly makes you feel
In buone mani con Brian e Orrionne
Sono arrivato all'Eliza Jane dopo essere stato trasferito da un'altra struttura Marriott che non ha soddisfatto le mie aspettative, e dopo un'esperienza molto frustrante con il servizio clienti Marriott Bonvoy, ho deciso di chiamare direttamente l'hotel, e sono così contento di averlo fatto. Brian è stato incredibilmente amichevole, accomodante e ha veramente fatto di più per trasformare una situazione negativa in un ottimo soggiorno. Ha eccezionali capacità relazionali e ci ha fatto sentire veramente accolti e curati. Quando è andato via per il giorno, Orrionne ha preso il suo posto ed è stat
kimberleysimone🌐
3 Aug 2026
Overpriced and deeply disappointing stay
Our stay at The Eliza Jane during Mardi Gras 2025 fell completely short of expectations. Despite paying premium holiday rates, we were assigned a tiny, windowless room that was incredibly claustrophobic and ill-suited for a family of five. On top of the dismal room layout, the service from the front desk was consistently unprofessional and unhelpful. We came to New Orleans for a family wedding, but the overall experience here ended up ruining what should have been a special vacation. I would strongly advise families to look elsewhere