Exceptionally good location, lavish design, super professional and friendly staff.
Pros: Very nicely designed, clean and lovely fragranced lobby and corridors. Beautifully furnished
Cons: Was a bit funny situation with housekeeping. We had welcome red wine bottle which we consumed and bin it. Next day after we returned from day out same empty bottle been put on our cupboard.
Super schönes Hotel mitten in Bath
Pros: Tolle Lage (direkt im Zentrum, trotzdem ruhig), sehr schönes, großes Zimmer, bequemes Bett, kostenlose Minibar, schöner Spa Bereich
Cons: Das Spa ist für Hotelgäste nur zu bestimmten Zeiten kostenlos, fanden wir ein bisschen schade, wird einem aber auch im Vorhinein mitgeteilt
Unforgettable
Pros: We celebrated our wedding day at the hotel, the room was outstanding and the staff were amazing, made our stay feel special, can’t thank them enough.
Cons: Outstanding hotel, rooms very clean, and the little details make the stay exceptional
calling it a luxury hotel is an overstatement. It is certainly overpriced
Pros: The location is good and the Spa is beautiful, as shown on the hotel website.
Cons: 1.Poor maintenance of the room, 2.Cracked mirror in the room,
3.the stairway carpet has obvious stains and is very dirty.
4. Main Spa room lock of fresh air flowing, its rather uncomfortable in a Spa room with stuffy air.
5. No cold bath tub is available, which is unusual, because SPA that equiped sauna, hot bath usually will certainly have cold bath.
cheap shower head, blocked bath tub, mouldy water seal by the tub.
By the time I finished off shower, the bath tub is flooded, and water sipping through
Not satisfied. Wil not stay in this hotel next time.
Cons: Room cleaning was very late despite request more than once.
Hand washing sink was leaking water on the floor and no action done during the whole stay, despite my frequent request.
Service/Maintenance was going on in the room above my room and was extremely noisy and we could not get rest or sleep. I complaint more than once, but the receptionist said she can not do anything and did not move to me to another room, and offered a free bottle of wine as a compensation which is extremely disgusting and I refused.
Breakfast : Food choices are too narrow and does not worth the money paid for