Terrible customer service
I attended the spa for a facial and full body massage. I felt like I was on a conveyor belt, there was no personalisation to treatments. Although the therapists themselves were good, at £200 for the half day, I was disappointed that a 'full body massage' only included the back and legs and not arms, feet etc. I have been to many spas and this is the first time I have been told by a therapist that a full body massage is not actually that. More disappointingly, I complained to the hotel, and never heard back from them, even after following up - so much for a 5 star hotel and customer service! I