The Rembrandt

Air conditioning failure ruined an expensive trip

I chose this hotel specifically because I was told the air conditioning worked properly. Before booking, I even called to make sure of it, as the entire purpose of my trip was to buy over £1,500 worth of exclusive chocolate that had to be stored in a cool room. For the first two days everything was fine. Then, as the outside temperature increased, the room became extremely hot. I woke up drenched in sweat and immediately realized something was wrong. The hotel inspected the air conditioning but insisted it was "working" and simply blamed the warmer weather. If the room becomes too hot to sleep

Refused To Replace Custom Retainer Thrown Away by Staff

The location was great, the room was adequate, and the value was good. Unfortunately, this review is not about any of those things. After returning home for our second night at the hotel, I noticed that the housekeeping had accidentally thrown away my retainer (custom dental device). I've traveled enough to realize that hey - accidents happen sometimes. After alerting the hotel, returning home, and exchanging a series of emails with The Rembrandt (and Sarova, the owner), they refused to take any responsibility. They repeatedly said they asked the housekeeper, who said she didn't do it, and sai

Nice hotel, nice staff, decent value

Pros: Nice quiet room round the back, helpful and friendly staff, decent value for money Cons: No issues to report here!

Pros: Location, staff (in particular the concierge). Cons: Gym is small and shouldn't be charged extra

Pros: Location, staff (in particular the concierge). Cons: Gym is small and shouldn't be charged extra. Coffee machine at breakfast should serve proper espresso and not instant coffee.

Great value. Will return

Pros: I have stayed here before. Great value for money. Lovely staff. Nice food, particularly dinner. Brilliant location Cons: The swimming pool was a bit disappointing and cost £15 per person. The floor is extremely slippy and you have a bit of walk on the slippy floor including going down steps before reaching the pool.