The Ritz-Carlton Bal Harbour, Miami

Housekeeping stole from me!!!!! Do not stay here! Housekeeping dug through my bags and stole a significant amount of cash from me. I was on vacation and planned to go to the local casino, so had a decent amount of cash zipped away in my luggage. Filed a police report and Ritz security told me they’d investigate. They did an “internal investigation” and surprise surprise, found themselves not liable. I found out from their security team the hotel was closing down the week after my stay for renovations. It’s not a coincidence my cash was stolen the week before housekeeping was out of a job.

Je ne reviendrai pas dans cette hôtel

Pros: Pas grand-chose Cons: Les prix ne sont pas du tout à la hauteur surtout le petit déjeuner qui est vraiment très décevant

Horrible stay

The hotel is about to close for a major renovation and it shows. Completely under staffed. Staff were very pleasant and supportive but overwhelmed I guess because people either quit or left given the imminent closure. Rooms and views can be nice albeit tired and barely maintained. Service in the restaurants is beyond bad, you will wait for everything and wait for more. I won’t go on any longer. Maybe it gets better when the renovation is complete but how can a property that is Ritz branded treat its guests like this? If it happens now it will happen again.

Wouldn’t stay here again.

This hotel is totally unimpressive. It’s a Marriott trying (and failing) to provide an elevated Ritz-Carlton experience. Spend your money at a better hotel than this.

Exceptional property and staff!

Fantastic stay from start to finish! Beautiful property and great location. We traveled for the Miami Open but also for a romantic weekend and we were not disappointed. The suite had amazing views, the room service was excellent and all the staff was helpful with what ever we needed. We did not even have time to take advantage of the spa or some of the restaurants but we really enjoyed riding the bikes along the ocean path. It was also a short drive to the Bal Harbour shops which were amazing. We would definitely stay here again! This oceanfront property is perfect for couples or families.