The Ritz-Carlton, Marina del Rey

Relax and Reset in the Sun

I loved the ambiance, cleanliness, and polite staff. Loved Maya in the Jewelry store and Cast and Plow was great. Christine was also so sweet and knowledgeable about what the hotel offered.

Would not stay here again.

Pros: The staff were great and the location was very good. Cons: The resort is very dated. The pool area was also a great dissappppijtment.

Not a Ritz Carlton experience

The good: Shantel checked us in and was very helpful, polite and professional. We also had massages booked at Sisley Spa and the service was good, although the snacks in the waiting room were lacking. The bad: The entire hotel seemed like it was operating understaffed. We were there on a Saturday in August which I would think they would staff accordingly for but it was clear they did not. The bad service started at the restaurant.. we were seated at a table with Rosy and after bring us water and coffee, she never came back. She attended other tables near us but never checked on us.

Excellent Service and Views

The location of the hotel cannot be beat. You can get to Playa del Rey and beaches easily. A marina view room is great. Watching the boats from your balcony is a great way to relax. They will be starting a renovation very soon.

A BIRTHDAY DISAPPOINTMENT

I stayed 1 night, just shy of a $1,000, with a view of the marina for my bday. The hotel needs updating. My suite had only 1 trash can, no microwave, no coffee maker, a cake slice just sitting out on a table uncovered, a large mysterious storage room next to my closet. I will not return.