The Ritz-Carlton New York, Central Park

Do Not Stay Here - Horrible Service and Outdated Rooms

I’ve been staying at this hotel consistently for over 20 years. Unfortunately, this hotel has gone downhill fast and cannot compete with other properties (e.g., Baccarat, Four Seasons). Over my last few stays, I’ve experienced many service lapses, but to name a few: -Club Lounge employee got upset at me and my children, and started talking poorly and bashing their management in front of my family. This all stemmed from us asking what a certain food item was, because there were no signs. A few months later I noticed the employee is still there. -After a horrendous stay, I requested compensa

Oddly Frustrating Stay

Let's start with the positives: the RC Central Park is impeccably located. Can't do much better than 59th St at 6th Ave. The staff are well trained and courteous, even opening the doors in unison. The hotel feels exclusive and intimate; this is not The Plaza with tourists running around. However, there are problems. I booked one night at a club level room. At check-in the agent claimed I had not booked a club room, thinking I was expecting lounge access due to my Marriott status (I am titanium elite). Having stayed at a few Ritz-Carltons, I know the drill about booking club rooms sepa

Typical

Pros: location door man opposite the park so it was amazing morning walk and making nice excircles NO SPA ! restaurants all around corner difficult to get uber coffee at lobby in morning Cons: no coffee or tea pots in room ! basic staff in mini bar should be there ! water to be served at rooms

Nice few days in NYC

So this was my first trip to NY in many years and I decided to splurge on a park view room at the ritz. Overall the experience was excellent. The club lounge came in handy. The room was very comfortable (although the light switches were a little confusing). Room service was very good. Overall service was excellent with a few minor issues that were manageable. I’ll stay here again soon.

Mi tercera vez en el mismo Hotel , proximo año vuelvo al mismo

Pros: La ubicacion es la mejor , frente al central park , a pasos de la quinta avenida , restaurantes , museos . Cons: Quizas una cafetera en la habitacion , una Nespresso y listo .