The Saujana Hotel Kuala Lumpur

very disappointed with the service

I am very disappointed with the service I received at The Saujana Hotel Kuala Lumpur, particularly with the manager on duty during the morning shift. We arrived at the hotel around 1:00 PM, which we understand is before the standard check-in time of 3:00 PM, so we didn’t mind waiting. We left our luggage with the bellman, Luqman, who was extremely helpful and professional. His communication was excellent and he made us feel welcomed. While waiting for our room, we spent time enjoying the garden and pool view. However, the real issue began after 3:00 PM when we returned to the reception count

Stay for wedding. Room clean except no attention was given to the cups for hot drink. Dirty. Had to complain.

Good sceneries but abit worn down inside the room

First of all, I want to say that I truly loved the greenery of the place, it was very relaxing and beautiful. However, since this is a 5-star hotel, I had high expectations, and there were a few issues that affected my stay. The basin had a problem, the stopper that closes the drain wouldn’t come up, so water couldn’t go down properly. I only noticed this late at night, so I didn’t request a room change. Also, the Bluetooth speaker in the room was not working. I called the technician, but was just told it couldn’t be fixed. I was staying there to celebrate my partner’s birthday and had reques

Nice and quite

booked room cannot change or anything

hope convenience room is very dark and cannot use table light. the booked room cannot change or cancel or even a little