The Shelburne Sonesta New York

Broken AC, Poor Cleanliness, and Dismissive Staff

Pros: Location is nice Cons: We checked in on August 21 in room 602, and unfortunately the experience was disappointing. The air conditioner was extremely noisy and did not work properly. Every time I tried to change the settings or turn it off, within about five seconds it would reset to 72°F and start making noise again. The maintenance staff member who came to check it repeatedly insisted that I was using it incorrectly, even though he tried himself and got exactly the same result. He then came up with another explanation that did not make sense and eventually simply disconnected the AC

A wonderful second stay with a spacious room, friendly staff, and great service!

Pros: Everything was great! The double room was very spacious, and the staff were friendly and helpful. This was my second stay here, and I had another great experience. The luggage storage service was also very convenient. I would definitely stay here again! Cons: Nothing

Rooftop restaurant and bar view of the city is amazing.

Great stay😍

Pros: We were very lucky to get upgraded to a spacious double room with a large living area and a kitchenette. The room was very comfortable and made our stay even more enjoyable. The staff were also friendly and helpful. We would definitely stay here again! Cons: Nothing

Nice location but dirty room

Pros: Location Cons: Dirty room