The Strand Hotel

no idea as we were told they no longer work with booking.com, so our room had been cancelled, without anybody telling me about it, so i had to find another hotel to stay in, so i want my money back.

Enjoyable stay.

Pros: Nice room, TV and coffee facilities. Cons: Nothing

Cons: Attention, arnaque! Beware FRAUD! L'hôtel a refusé de me donner une chambre, pourtant déjà payée, et même en leur montrant le reçu et les mails reçus de leur part via Booking, en disant qu'ils ne travaillaient plus avec Booking. Pourtant j'avais fait la réservation la même journée et sur la semaine suivante, l'hôtel apparaissait aussi en proposition sur le site de Booking. The hotel refused to give me the room that I had already paid on Booking when showing up at the reception, saying they do not work with Booking since 2 months. They refused to confirm their refusal by written and refus

They did not honour our paid-up booking.

Pros: Departure Cons: Payment was taken by Booking.Com a day before arrival. On arriving at the hotel before check-in time, our reservation was confirmed and we were allowed to store bags behind reception. On returning later in the evening to check-in to our room, we were advised that the new hotel management would not honour bookings via Booking.Com nor Expedia, Agoda, etc; and that we'd have to pay them for the room (ie pay twice), leading to lots of disgruntled customers in the lobby. Booking.Com were excellent; immediately telephoning & emailing the hotel but got no response. So Bookin

OK as a hotel but very poor admin due to paying double! (scam x2 payments for room).

Pros: Room and facilities OK - I notice lift is still not working though Cons: Refused to check me in as Booking.com!!! Had to pay again to obtain my Room - they had the booking on screen!! Recepionist stated they do not use Booking.com since June! but looking at other reviews you would think they would have sorted this. Now I'm chasing Refund via both Booking.com and OYO - I have also charge back both payments via credit until this issue is resolved.. This is very poor from the hotel as they could have easily just cancelled the booking as soon as it appeared on their system instead of waitin