The Westin Philadelphia

Good hotel. In a good location. Wouldn't book again.

Pros: Winning location. High-level gym. Very clean very comfortable beds. Coffee corner until 10 in the morning. Cons: To enter the hotel, you need to take an elevator to the lobby. Unnecessary breakfast not worth adding. Many mistakes. Booked through Booking including a sofa bed, after insisting they changed the room to a sofa bed. Booked through Booking including breakfast, after Booking's intervention, they only gave breakfast for two, the child was not included in the breakfast - very disappointing. Also, the room was not ready on time. We had to wait until after 15:00. Reception staff wer

I just wished we had a better thoroughly cleaned room and sheets

Pros: The staff was friendly, helpful and welcoming Cons: The rooms need to be cleaned better. My 9-month-old developed an extremely bad rash and we decided to check out early. Not sure if the rooms were deep cleaned enough.

Good hotel. Just watch your bill.

Pros: Great location and the bed was so comfy. Cons: Error in my bill. They added valet parking — which I didn’t use since I didn’t have a car — for 3 days. Took 3 tries to get them to remove it from my bill. It was almost $200 extra. Glad I caught it, but their response was slow and messy.

Good Hotel, service can be improved

This was my second stay at the Westin Philadelphia. The hotel is lovely with very nice rooms. I was disappointed by the service and communication from the staff, but still enjoyed my stay.

Decent Room, Poor Staff

While the room was fine, the services were not. The front desk staff were unhelpful and rude, the phones were not answered, and housekeeping entered the room without announcing or knocking! A poor excuse for a Marriott. Don’t stay here.