"Flawless hardware and classic luxury, but lacking soul and modern awareness"
Pros: The hotel facilities, cleanliness, and overall operational standards are undoubtedly top-tier. However, the atmosphere lacked warmth and a true 'wow' factor, feeling somewhat predictable throughout. Cons: Our check-in experience as a same-sex married couple was deeply disappointing. Booking a single room with a king bed was clearly treated as an error by the staff; we were offered an alternative twice—either twin beds or a second room—which we naturally declined. Across our entire trip through Japan, staying at ten different properties ranging from mid-scale to high-end luxury, we nev