Townhouse Den Haag

Bare skryt fra oss!

Staff when we arrived were untrained and asked us to pay again, when we had already paid Expedia. It took getting Expedia to call them and me having to point out that the payment was on their system but not activated. A bar person does not replace a proper front of house reception if not trained.

Great location, clean room, helpful staff, attached testsurant

Clean and nice, central area

We stayed for 2 nights. The front desk staff was very friendly and even let us check in earlier than 3 p.m., saying our room was already prepared — that part was great! However, the room was not clean at all. We could find the previous guests’ hair anywhere, and even a chocolate wrapper they left behind. This is the first time I’ve stayed in a room without boxed tissues, a refrigerator, or even a trash can (or bag) in the bathroom. Very disappointing! After speaking with two front desk staff and one manager, there was still no action taken and no ability to resolve the problem. If you’re