voco Auckland City Centre by IHG

Communications skills that needed to be improved.

I had 2 separate stays at this hotel one week apart and just one week you get very different level of service !In my first stay, everything was great. The hotel is unique in the sense that from 21st floor and down you are at Holiday Inn Express and 22nd floor up, you are at Voco, though under one same building, they have separate entrances and the lift lobby do not cross each other. n my 2nd stay and likewise they said I was upgraded again but then this time the view is better except when I entered my room, i felt warm and as i was rushing out, didn’t really noticed it. I came back again to

A unique hotel right in the centre city with walking distance to anywhere

Very unique hotel set on location where everything is walking distance. the staff were ever so friendly making sure we were comfortable. Had th best view of the tower and the harbour .

They know what they are doing.

Before booking, I read the reviews and many were pointing out how amazing the staff are. I can confirm this is accurate. The staff are attentive and kind. Either they are amazing actors or they genuinely enjoy their job. The room was clean and tidy, view was beautiful and the location is perfect. Parking can be a little pricey if staying during the week, not too bad on the weekend. A little bit of a walk to the hotel but not too bad. Only minimal things to improve to make the entire experience perfect. The A/C in the room didn’t have much kick, during the afternoon it was a bit too warm with

The hotel was beautiful, peaceful and clean. The roadworks that were goung on around it at the moment, not so good. If possible i would use public transport for now

A front-desk staff went out of her ways to help me with the check in because our flights were delayed and we did not arrive to the hotel until 1:30am. We got our room and were very please to see how clean and quiet for us to sleep and rest.