W Miami

Because you fail to say it is under construction and all facilities are closed and the restaurant charges excessive prices

They checked me out early and put me in the wrong room.

As a Marriott Platinum Elite member, I can honestly say this has been one of the most disappointing hotel experiences I’ve had, and it has made me question whether I would ever stay at this Marriott again. The issue itself wasn’t the problem. When I noticed the Marriott app showed that I had checked out and my room hadn’t been serviced while I was at work, I assumed it was simply a system error. I went to the front desk to let them know, and it turned out they had no record of what room I was in or even that I was physically staying in the hotel. Systems fail—that happens, and I wasn’t upset

Like Flying Transcontinental First Class

Hi end, staff incredible. Room and decor high level. Service another level. Go, enjoy and you won’t be disappointed.

Horrendous stay, hotel is a construction site with staff service 1 star standard

Absolutely horrendous stay and staff were terrible. Booked an apartment through booking.com advertised as at the W. This turned out not to be linked at all. We were told we had access to the gym and pool areas. Neither was set up on the system correctly so even though we were supposed to have access we couldn’t use and no member of staff at the W could seem to help add our names onto the system. Furthermore construction is ongoing at the hotel meaning the pool is closed all weekdays, not communicated when booking, and construction starts early morning preventing a decent nights sleep on your h

Unpleasant

Pros: Location Cons: The multiple unnecessary charges on my credit card. Rude manager who is unwilling to help with reservation. Will not stay there again