Don’t always believe what you see online.😞
Pros: The location. Cons: We booked this hotel based on the beautiful photos on Booking.com, and I can imagine the upstairs rooms are as nice as they appear. Unfortunately, we were assigned a ground-floor room, and our experience was completely different. When we walked in, the window shades were already pulled down, making the room feel dark, cramped, and claustrophobic. Once we opened them, we discovered the view was nothing but a brick wall. I called the property to ask if we could switch rooms, but nothing else was available. The staff member we spoke with showed very little empathy and si